NH Hotels launches ‘Fastpass’ online service

NH Hotels has launched its new ‘Fastpass’ service which allows guests to check-in, choose a room and check-out all online.

The company claims it is the first European urban hotel chain to offer all three services at once. The implementation process will be delivered in two phases and by 2019 it will be available in 330 of the group’s hotels.
NH Hotels said 48 hours before arriving at the hotel the guest will receive an e-mail to access online check-in where the guest can provide all his or her details up to noon on the arrival date, so that on arriving at the hotel all he or she has to do is pick up the room key.

During the online check-in process, the guest will benefit from the choose your room service, which lets guests consult all the available rooms and choose the one best suited to their tastes and needs according to their own criteria such as facing, views, bathroom and type of bed.

From 6:00pm on the day before departure, guests can pay for any expense incurred and complete online check-out and leave the hotel without having to go to reception.

According to the company’s estimates, after the first year of implementation of Fastpass, more than 12,000 people will have left the hotel without having to check out at reception, collectively saving 42,000 minutes.

Fastpass will be available through any device completely free of charge for all guests. It will also be available through the NH Hotel group app.

Isidoro Martínez de la Escalera, chief marketing officer at NH Hotel Group, said: “We are aware that customers are becoming increasingly independent thanks to technology, and so we wanted to go further by combining these three innovative services to facilitate as much as possible and constantly improve their NH experience. We want guests go in and out of our hotels as if they were at home, and are able to choose the room according to their preferences.”