Bowood Hotel appoints new GM and deputy

Bowood Hotel, Spa and Golf Resort, near Calne in Wiltshire, has recently appointed Matthew Voyle as its new general manager and Emma Frankham as its deputy general manager, with both bringing a wealth of expertise to the resort’s leadership team. Voyle joins Bowood with over 30 years of distinguished experience in the hospitality industry. His career has seen him hone his across various roles, from his early days as a chef to his subsequent career shift into hotel management. Before taking on his new role at Bowood, he led the team at the 5-star Nare Hotel in Cornwall for six years, where he successfully advanced the hotel into the prestigious 5-star market. Under his leadership, the hotel earned accolades including Seaside Hotel of the Year 2019, and the Condé Nast Johansens’ Sustainability Award 2019 and Best Service Award 2022. Prior to his time at the Nare Hotel, he held roles at The Bear Hotel in Crickhowell, Llanerch Vineyard in Hensol, and New Hall Hotel and Spa in Sutton Coldfield, further enriching his leadership experience. Commenting on his new position at Bowood, Voyle said: “Bowood is an extraordinary destination, seamlessly blending history, elegance and world-class hospitality. I am truly honoured to take on the role of general manager and to contribute to the legacy of this remarkable venue. “With its outstanding reputation, we have a strong platform to build upon as we strive for even greater heights. My vision is to further enhance the guest experience, ensuring that Bowood continues to be the destination of choice for both leisure and business travellers.” He continued: “Through innovation, attention to detail and an unwavering commitment to excellence, we will continue to elevate Bowood’s hospitality offering, creating unforgettable experiences for every guest who walks through our doors. We have some excellent people in place to deliver this.” Frankham brings her own experience in the hospitality sector, having worked with leading hotels and resorts across the UK. Known for her leadership and attention to detail, she will play a key role in supporting the resort’s management team and ensuring the delivery of luxury services to Bowood’s guests. Her career began in the travel sector, where she spent seven years as a travel agent, progressing from trainee to manager in just three years. She then transitioned to Mark Warner, dedicating 11 years to various operational roles – including finance assistant, housekeeper, customer services manager and hotel manager – at luxury resorts across Europe and Africa. Returning to the UK, she joined Harbour Hotels, where she managed prestigious wedding venues Northbrook Park and Froyle Park before taking on the role of deputy general manager at Guildford Harbour Hotel. In 2016, she became part of the Hand Picked Hotels collection, spending three years as deputy general manager at Woodlands Park Hotel, Cobham, followed by six years at St. Pierre Park Hotel, Spa and Golf Resort in Guernsey. On her appointment, Frankham said: "Bowood is truly a dream resort, and I’m thrilled to be joining such a prestigious hotel and playing a part in the legacy of the Lansdowne family. With my passion and drive, I am committed to ensuring that we, as a team, deliver outstanding service and create unforgettable experiences for our guests. “I look forward to collaborating with Matthew and the team to further elevate Bowood’s reputation for excellence in hospitality.”