Thornton Hall, the luxury four-star hotel situated in the heart of the Wirral countryside, has been awarded an AA four Silver Star rating for its “exceptional standards of hospitality, service and cleanliness”.
Introduced in 2015, The AA’s Hotel Silver Star status is defined as “Highly recommended hotels offering a superior level of quality within their star rating, high standards of hotel keeping, in particular, hospitality, service and cleanliness and an AA Rosette award for the quality of their food.”
According to the inspector’s report, “the management, proprietors and staff at Thornton Hall have reinforced their efforts in many aspects of the inspection process. New team members and new operating standards have been established, and importantly have shown a lift to the guest experience at Thornton Hall. Results were extremely positive and were comfortably in line with The AA’s exacting standards to achieve their Silver Star award.”
Over the past five years the hotel has experienced “substantial investment” including improved spa facilities and extensive interior refurbishment across bedrooms, function rooms and The Lawns restaurant.
General manager, Geoff Dale, said: “We’re delighted to have received a four AA Silver Star Award, which is testament to the tireless hard work and dedication of our entire team. We look forward to what else 2019 has in store and continuing to offer an exemplary guest experience.”