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09:40 – 10:25 Market Insights

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David Anderson
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11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

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12:15 – 13:00 Events Market

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The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

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14:00 – 14:45 Development

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Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

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Paul Blackmore
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David JM Orr
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14:45 – 15:30 Technology

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AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

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15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

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Home > Latest News > Appointments > InterContinental London O2 appoints talent and culture manager
InterContinental London O2 appoints talent and culture manager
Credit: Intercontinental Hotels

InterContinental London O2 appoints talent and culture manager

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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InterContinental London – The O2, managed and operated by the Arora Group, has announced the appointment of Chris Rooney as its new talent and culture manager.

Rooney joins the Greenwich-Peninsula based InterContinental London – The O2 from his previous role as people and culture manager for Primark in Westfield Stratford City, where he managed the HR function for approximately 650 employees.

He began his career in the Royal Navy, where he spent four years serving in various military establishments including at the Ministry of Defence in Whitehall. Upon leaving the navy, Rooney applied this experience to a career in HR, specialising primarily in the hospitality industry, with roles at Marriott International, the five-star One Aldwych Hotel in Covent Garden; Legoland Windsor Resort; and Radisson Edwardian Blu Hotels.

Globy Ouseph, general manager at InterContinental London – The O2, said: “Our 350 employees are the life-blood of our hotel, so we are delighted to welcome Chris to the role of talent and culture manager. With his breadth of experience, and ability to build fantastic working relationships and develop employees in all stages of their careers, we are confident that Chris will help us continue to provide the perfect environment in which our employees can thrive.”

Rooney added: “I am thrilled to be taking on the role of talent and culture manager at InterContinental London – The O2. This is a prestigious hotel with many different business functions – from restaurant and bar staff to housekeeping and management, all with their own individual requirements.

“However, it’s clear that the employees of all these different departments feel part of a united team, and it’s my job to ensure that this positive working environment continues to develop and evolve. This year we are looking forward to enhancing our engaging culture as well as continuing our work with local colleges.”

InterContinental London – The O2 boasts 453 guestrooms, a luxury spa with a 17m swimming pool and eight treatment rooms, as well as a collection restaurants and bars, including the Michelin-guided Rosette Peninsula Restaurant.

The hotel also has a 4,500sqm dedicated conference centre with a 3,100sqm pillar-free ballroom and 1,600sqm of pre-function space overlooking the River Thames.

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