Before joining the 12-room hotel Shaw graduated from the Edge Hotel School and joined The Levin’s sister-property – The Capital – as receptionist in 2016 direct from university.
Executive manager of The Capital and The Levin Hotels, Lorena Somera, said: “Charlotte is an exceptionally talented hotelier. Though small, with just 12 bedrooms, the Levin receives a high level of repeat business.
“Anticipating the guests’ needs and greeting them with a genuinely warm welcome is integral to the role, and second nature to Charlotte. It’s clear she will rise to the challenge and go far.”
Shaw added: “As far back as I can remember my passion has been the hospitality industry. I love making people happy and the Levin is a perfect hotel where every guest – I hope – leaves with happy memories of their stay.”
Shaw’s promotion has coincided with the completion of a recent refurbishment to The Levin’s lobby area. Structural changes have been made to open up the room to provide more space for light dining and new brighter décor has been added to create a “welcoming ambience”.