Dirty linen and tatty towels ‘top bugbears’ for hotel guests

Dirty linen is the biggest bugbear for hotel guests, with unclean bathrooms coming in just behind, says Miele Professional, the laundry product supplier. 

The research was carried out by Censuswide, and surveyed over 2,000 members of the British public, found that seven in 71% of hotel guests regarded dirty linen as their number one irritation, whilst an unclean bathroom is considered to be the second most infuriating thing (65%).

Soft and fluffy towels are also of high importance to consumers, with four in five customers saying that they notice the quality of towels they are provided with. Furthermore, 40% said that the quality of linen actually affects their choice of hotel.

Lee Marshall, sales and marketing director at Miele Professional, said: “There is clearly a need for hotel to provide pristine laundry for their customers, after all, 40% of the British population have said that the quality of linen actually affects their choice of hotel.

The research also found that unfriendly staff were a big bugbear for hotel guests (45%), while poor facilities and annoying or noisy fellow guests (19%, respectively) were both high up on the list.