Staff at the hotel are now able to “earn while they learn” become more confident in their roles, and gain a multitude of skills that are both “valuable” to the hotel and to the individual, during their studies.
The hotel has partnered with Remit Training, for a variety of level 2,3 and 4 apprenticeships including Hospitality manager, supervisor and team member and in customer service.
At Level 2 and 3, the courses take c.12 months to complete; and Level 4 is generally completed in c.18 months. During this time the apprentices learn the tailored content of the programme on the job, and are given support from Royal Lancaster London and time to study as part of their working day.
Kirsty Williams, who was initially hired as a reservation supervisor at the Royal Lancaster London, was encouraged by her manager to embark on the Level 3 Apprenticeship hosp supervisor.
She said: “It has been a fantastic experience for me. I have had amazing support from Royal Lancaster London and Remit development coaches throughout my studies. What I am learning in the programme coincides well with my role and is helping me develop and implement new strategies.
“I have gained more confidence in my position as I have learned so much during the process. I would wholeheartedly recommend an apprenticeship to anyone who wishes to develop their career in the hospitality arena.”