Black and White Hospitality has received the Princess Royal Training Award (PRTA) for its on-boarding and brand engagement training programme.
Established by global skills development body City and Guilds Group and now in its fourth year, the PRTA recognise employers with “outstanding” training and development programmes that have had a direct impact on business performance.
Subject to a “rigorous” assessment process, those businesses chosen will receive their swards from HRH The Princess Royal at a ceremony held in London in October.
Jennie Mackenzie, head of training and development for Black and White Hospitality said: “We are all absolutely delighted to receive this award and is down to the dedication of the support team at Black and White Hospitality and our teams within the Marco Pierre White franchised restaurants and their commitment to training and development.
“In an extremely transient industry, the Black and White Hospitality training programme was developed to be accessible and interactive and included the inclusion of training champions. Following the training programme, both mystery diner scores and guest satisfaction responses have improved across the business and is a great indication of training that has been successful and works.”
Set up by Nick Taplin and Marco Pierre White in 2013, Black and White Hospitality operates close to 50 franchised venues across the UK. Including eight concepts it employs over 2000 people across the group.