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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Editor's Blog > Business Bites > Airbnb is the latest ‘big tech’ monolith to run rings around our outdated legal apparatus
Airbnb is the latest ‘big tech’ monolith to run rings around our outdated legal apparatus

Airbnb is the latest ‘big tech’ monolith to run rings around our outdated legal apparatus

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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It may seem tangential to those who do not work in real estate, but there is a court case on the continent with major implications for the future of many sectors, which reached a critical phase yesterday.

It is the case of Airbnb vs the French tourism association, in which the latter claimed the US holiday lettings tech giant did not comply with French property laws. Specifically, they think it is operating as an estate agent without a licence.

Airbnb is a platform which lets property owners find holidaymakers to rent their property when they are not using it – a standard holiday lettings concept but on the absolutely massive scale that online versions of these things permits. The company has been controversial.

First, many cities claim it is creating residential ‘dead zones’ in the centres, where thousands of private properties are rented out instead of lived in.

Second, the let properties compete directly with traditional hotels but without many of the responsibilities – hoteliers who must contend with fire regulation, insurance and so on feel this is not a level playing field.

Third, the appetite among property owners is huge, and is creating a buy-to-let boom in dozens of major cities, driving up property prices and driving out ‘real’ residents.

But fair criticism is not how the law works, and the Court of Justice of the European Union (CJEU), has found that Airbnb is not an estate agent, but an “information society service”, absolving it of the need for a licence to operate as an estate agent in France.

While Britain looks likely to leave the European Union, we will remain under the jurisdiction of some of its court decisions for some time during the implementation period, and possibly beyond if the EU pushes hard to include a provision in any free trade agreement, so it counts here too.

The story is reminiscent of the argument about whether Uber cab drivers are employees of the company rather than just contractors, which is itself the same court dispute going on with Deliveroo ‘riders’. In short, the new frontier in business competition is one of seeing massive companies take huge chunks out of an existing market by essentially playing to different rules from the rest of the industry.

And that’s why it’s relevant to virtually every sector: competition today doesn’t just come from another business doing the same thing as you but better or cheaper, it comes from companies that claim not to be doing the same thing at all, even though everyone knows they are.

What I won’t do with today’s column is try to predict where this phenomenon will manifest next, but even 10 years ago, most people would not have predicted the astonishing rise of these particular companies, nor would they have anticipated such high leveraging of the concept of ‘marketplaces’ or ‘brokerages’, by which corporations can claim they are simply server and software companies.

That’s why I say, in a sense we’re all at risk outside the heady world of Silicon Valley entrepreneurship.

Really, the regulators need to get smarter, and governments need to give them more teeth. The tendency for monopolies to form at frightening pace in these spaces is now undeniable, and it is not a good thing for even the most ardent free marketeer if a handful of companies gobble everything up

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