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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Editor's Blog > Business Bites > Boohoo more valuable than M&S – a sea-change encapsulated
Boohoo more valuable than M&S – a sea-change encapsulated

Boohoo more valuable than M&S – a sea-change encapsulated

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

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From a purely journalistic standpoint it is now a de facto cliché to refer to Marks and Spencer as the “high street bellwether”, yet that is the status it has held for so many decades.

The once mighty monolith was the first British retailer to reach a market capitalisation of £1bn and has been a mainstay of shopping districts up and down the country for as long as anyone can remember. Yet, incumbents eventually fall, and today’s news provides a stark picture for the brand’s future.

I point again to M&S today because the stock market value of challenger online fashion firm, Boohoo, has just overtaken that of ‘sparks’, after enjoying a huge year-on-year increase in sales for the weeks before Christmas Day. Boohoo’s revenue rose 44% during that period, and the financial report disclosing that fact caused shares to climb 5% to 334p, while M&S shares were down 2% to 185p and a market capitalisation of £3.6bn.

But things get worse. The credit rating agency Moody’s today added insult to injury, claiming it was mulling cutting the M&S investment rating to “junk” status. In case that is in any way unclear: that means they advise investors to steer well clear of the shares. The firm has already been taken down a peg in the last year, having dropped out of the FTSE 100 for the first time since that index was created. It’s the slow and painful decline of a 136-year-old brand that generations of people have known.

Boohoo on the other hand, appeared in 2006 in Manchester, and has captured a big chunk of the teenage and early-twenties market, a generation which is accustomed to fast fashion, low prices, and making purchases on their phones for home delivery.

But Boohoo’s success is not just down to its product range or snazzy logistics, it has also been a pioneer (at least from the marketer’s perspective) in its eschewal of glossy magazines and television advertising in favour of social media. It has made extensive use of Instagram posts for a fee by ‘influencers’.

These can be anything from singers and actors to whatever Kim Kardashian’s profession is, but also simply private individuals who have painstakingly built large followings of their own, becoming famous for YouTube makeup tutorials or nomadic travelling lifestyles.

It’s the new way, and such a difference in sales performance, investor interest, and more importantly, business model, suggests things may get yet messier as the retail world realigns for the technology of the age. Which never stops advancing.

Inflation falls fast after festive discounting

The rate of inflation is at its lowest for just over three years, after retailers discounted hard during December, according to the Office for National Statistics. While falling inflation will be good for people’s purchasing power vis-à-vis their wages in the short term, it is overall a sign of economic weakness at the end of 2019.

The City had anticipated inflation somewhere in the region of 1.5%, but while basis points may seem insignificant to the average punter, they mean quite a lot when you scale them up to measurements of a nation’s economy. That’s why inflation of 1.3% in December means the Bank of England will now be under even greater pressure to cut interest rates when the Monetary Policy Committee convenes at the end of January.

It is the latest in a small string of negative results concerning economic performance at the end of 2019, and while it is possible that the paralysis of parliament, followed by a particularly bruising general election may have been a significant dampener, we cannot discount the possibility that it’s a symptom of a more deep-rooted malaise in the economy.

Successful emergency landing for Flybe

While still not fully out of the woods, it does seem as though Europe’s largest regional airline will survive. Government ministers have arrived at a deal with the firm’s shareholders which will keep its planes in the air for the foreseeable future. The deal reportedly features a loan worth £100m and the postponement of £106m in air passenger duty which Flybe currently owes.

There are more hands on deck than just the government though – the owner of the Flybe, Connect Airways, has agreed to commit an unspecified number of millions of pounds to take up the slack of the firm’s existing losses.

The putative arrangements have ruffled feathers elsewhere in the industry. IAG, which owns British Airways, has described the proposed bailout arrangements as a “misuse of public funds”, with the CEO Willie Walsh accusing Virgin (which heads the Connect Airways consortium) of asking taxpayers to underwrite their “mismanagement of the airline”.

It’s a classic case of the libertarian free market vs. paternal state: do we save a failing company to protect the jobs and the industry, or do we let market forces run their course?

Answers on Twitter, if you feel strongly either way…

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