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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
Companies Joining Us
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Home > Editor's Blog > Business Bites > Flybe’s pensions in doubt; Poorest 20% no better off than before, 1m Virgin customers on unsecured database
Flybe’s pensions in doubt; Poorest 20% no better off than before, 1m Virgin customers on unsecured database

Flybe’s pensions in doubt; Poorest 20% no better off than before, 1m Virgin customers on unsecured database

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Flybe’s pension pot for 1,350 current and former workers is at risk, as the fallout from one of the first casualties of the coronavirus business threat manifests in full. Flybe of course was already embattled before the new Covid-19 virus came along, and was the subject of a controversial bailout by the UK government when it nearly collapsed a few months ago. Ultimately that bailout failed under pressure from other airlines who claimed it was effectively unfair competition. This time the government has not stepped in.

The airline says coronavirus caused a massive slump in flight bookings due to wary travellers deciding not to fly, and combined with its already considerable financial woes, it has had to call it a day. However, the picture is complicated because the pension scheme for as many as 1,350 current and former staff is based on the Isle of Man, and is therefore not covered by the so-called ‘lifeboat’ policy – known as the Pension Protection Fund (PPF) where the government will occasionally step in to take responsibility for failed pension pots. The normal situation under that scheme is that current employees would be eligible for protection of up to 90% of the liability pertaining to them, and former employees 100%.

The poorest 20% of Brits are no better off than they were in the early 2000s, according to research by the Office for National Statistics (ONS). The depressing statistic has come about because of the last two years, during which the incomes of the poorest fell by 7%, compared with a rise in median incomes of 0.4% per year for the same period. The median wage now in the UK is £29,600. There were periods of stronger growth in the last decade, around 3% during 2012-2013, and 2016-2017. 

The ONS puts it down to a fairly complex interplay between the employment rate and the working-age benefits. The fact that the latter have been frozen (at least from increasing), and the growing number of people in employment, means that benefits have “stalled” as a major contributory to the incomes of the demographic in question. In fact it is looking like increases in the minimum wage have been offset by a reduction in the amount of benefit available. 

The boss of JP Morgan has gone in for emergency heart surgery, and although he seems to be recovering, it has taken everyone by surprise. The bank said that the CEO, 63, had had a tear in his aorta which surgeons have managed to catch in enough time and treat. Co-presidents and co-chief operating officers Gordon Smith and Daniel Pinto have been drafted in to take over the day to day running of the bank while Dimon convalesces. The information was shared with the banks staff via an email memo. 

It is not the first time the boss has had a health scare during his 10 years at the helm: he went in for throat cancer back in 2014, but was cured. 

And just another data scandal, this time from Virgin Media, which apparently left the details of nearly a million of its customers on a database that has been unsecured since April last year. The company has admitted the mistake, and in doing so conceded that they know of one person so far who was able to access the marketing list from outside the firm itself. They did not say how many more might have accessed it but they do not think any of it has been used illegally. Watch this space…

That’s all for today.

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