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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Features > Coronavirus > Ensuring a smooth business journey through the storm ahead
Ensuring a smooth business journey through the storm ahead

Ensuring a smooth business journey through the storm ahead

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

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Hoteliers across the country are feeling the impact of the coronavirus (COVID-19) crisis. Independents and chains are scrambling to ensure the smoothest business journey possible, while  stricter social-distancing policies are implemented.

From how best to deal with suppliers and creditors to evaluating their contingency plans related to human resources (HR), HM Revenue & Customs (HMRC), tax liabilities, funding and cashflow.

Away from the uncertainty, there is some relief at hand for smaller businesses within the industry which all hotel owners and operators need to take advantage of.

Coronavirus Job Retention Scheme

The most dramatic intervention was announced on Friday 20 March, under which government grants will cover 80% of the salary of PAYE employees who would have been laid off as a result of the crisis. It is backdated to 1 March and is expected to be up and running in April. It is anticipated to last for three months.

To qualify, employers need to identify those employees affected and advise them of a change of status to ‘furloughed workers.’ Once the information has been submitted to HMRC, it will reimburse 80% of that employee’s wage up to a cap of £2,500 per month.

Changes in HMRC “Time To Pay” arrangements

Businesses also need to take advantage of the recent expansion of HMRC’s Time To Pay (TTP) scheme. A TTP arrangement with HMRC is a structured payment plan for any outstanding tax obligations, allowing businesses and the self-employed to defer tax payments over an agreed period of time.

The changes outlined in the Budget offer businesses more generous payment terms, with firms now having more time to pay VAT, payroll taxes and Corporation Tax. The government has also launched a Coronavirus Business Payments Support Service to help businesses in arrears with existing tax liabilities up to circa £100,000. Larger liabilities are expected to be dealt with on a case-by-case basis.

All VAT liabilities due from 20 March to 30 June 2020 will be postponed. VAT refunds and reclaims will be paid by HMRC as normal. Taxpayers will be given to the end of the 2020/21 tax year to pay any liabilities accumulated during the deferral period.

Coronavirus Business Interruption Loan Scheme

The government has also launched the Coronavirus Business Interruption Loan Scheme (CBILS) which has replaced the existing Enterprise Finance Guarantee (EFG) loan scheme, to support long-term viable businesses who need additional finance for cash flow issues.

Business Rates and Grants

In the Budget it was announced that retail, hospitality and leisure firms with a rateable value of less than £51,000 will not be paying business rates this year.

The Chancellor has now gone one step further by providing an additional cash grant of up to £25,000 per business.

Duff & Phelps can help businesses establish best practices across the entire value chain, including assistance with a range of transformational HR initiatives, accessing emergency funding, maximising cashflow management, Time To Pay arrangements and proactively ensuring all suppliers and creditors are properly managed.

By Paul Smith, managing director, restructuring advisory at Duff & Phelps

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