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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Coronavirus > The Mandeville Hotels offers ‘concierge services’ and wellbeing packs to key workers
The Mandeville Hotels offers ‘concierge services’ and wellbeing packs to key workers
Credit: The Mandeville Hotel

The Mandeville Hotels offers ‘concierge services’ and wellbeing packs to key workers

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Mandeville Hotel in London has implemented a series of Covid-19 initiatives to help key workers and vulnerable people in the local area.

The Marylebone Hotel has announced it is working with Smarter Giving to engage with St Mary’s Hospital and local food banks as well as local residents to assist with groceries, pharmacy pick-ups and wellbeing packages with vital needs. 

The Mandeville is offering their concierge service to assist with groceries and pharmacy pick-ups. 

Local residents should email or call the provided contact details and the concierge team will accept orders and book in time slots throughout the week. All deliveries will comply with necessary Covid-19 precautions to ensure an entirely contactless process.

The hotel is also set to donate 100 weekly wellbeing boxes to Westminster’s St Mary’s Hospital responding to the coronavirus & local food banks. Staff who are working long hours or can’t go home due to family members and are self isolating, will receive care packages including toothbrushes and toothpaste, shampoo and conditioner, bottled water and snacks. 

The Mandeville is working with Smarter Giving and Imperial Charities to ensure it reaches the staff. The hotel is also offering its parking spots for essential workers, who are working during the pandemic.

Chetan Bhanot, GM at The Mandeville said: “This is a time we need to come together and support our community and those essential workers who are keeping us all safe. We have our team employed to ensure we can do what we can to help. 

“We are also actively working on a safe comeback plan whereby we can engage with guests to ensure their safety and wellbeing, with a series of contactless initiatives.”

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