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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Editor's Blog > Business Bites > Are we beginning to re-open anyway?
Are we beginning to re-open anyway?

Are we beginning to re-open anyway?

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The PM says he will soon announce the reopening plan after weeks of compulsory lockdown for the UKs public and its businesses. Boris Johnson is under pressure to come up with the blueprint for restarting the economy as the list of suffering firms grows larger and more and more redundancies and bankruptcies come to light each day. The government has a difficult job trying to balance the risk of a second wave of coronavirus infections with avoiding large-scale, permanent damage to the economy.

The new decision on whether or not to extend the lockdown by another three weeks is due to be taken on 7 May, and it is widely believed the restrictions will remain in place. However, the government is clearly keen to reassure the public that some semblance of normality will soon return, by introducing its “comprehensive plan”. Some commentators think that millions will still opt to stay at home, and businesses keep their staff working remotely, because of a now-embedded fear that it isn’t safe to rub shoulders with strangers yet.

A UK drug maker and Oxford University are pairing up to work on the manufacture and distribution of a new vaccine for coronavirus clinical trials – which have already begun – show their proposed treatment is viable. AstraZeneca, which is based in Cambridge, is one of the world’s major pharmaceutical companies, enjoyed a surging share price which has now made it the UK’s most valuable company.

The proposed vaccine’s trial has recruited 1,100 healthy people for testing at five different centres, and the substance itself has the rather catchy moniker ‘ChAdOx1 nCoV-19’. It’s thought we’ll have some results from the trials by May, and if they are a hit, then the next phase of trials would be by June or July, which is a lot faster than normal for the development of vaccines. There are currently over 80 other candidates for a vaccine being studied, developed and tested around the world.

It’s worth noting that an article in The Times yesterday reported that South Korean scientists believe they have eliminated the nightmare scenario that humans cannot develop lasting immunity to COVID-19 once they have had it. Initial research early on in the pandemic raised the spectre of a virus against which the body could not develop long-lasting resistance, but it now seems that the tests used were picking up old fragments on the virus still present in the blood as being ‘live’ rather than a sort of viral residue.

DIY and sandwiches are the first to reopen their doors after B&Q, Homebase, and Pret A Manger all announced reopenings by the end of this week. B&Q’s 288 premises are already open to the public as of today, and while it is classed as an essential retailer according to the government’s lockdown guidelines, it had closed the whole estate when the pandemic really began to bite.

In all examples there are safety measures in place in-store. Pret has installed perspex barriers between baristas and customers to prevent stray sneezes and coughs going in either direction, and in the 20 cafes now open, customers will not be allowed to sit in for their java fix. Similarly, B&Q has gone for the perspex-look, and only card payments will be allowed. To transport that new shower door from the shelf to the car though, teams of two customers will be allowed to heave together.

MPs have been told the decline of the high street will speed up substaintionall thanks to the lockdown restrictions. Melanie, Leech, boss of the British Property Federation, said there would “inevitably…be casualties” and that she expected almost half of all high street shops to disappear over the next two years. She was speaking to the parliamentary committee for business, energy and industrial strategy, and made her remarks in response to a question about how many out of 100 shops would remain after the pandemic subsides.

She said: “Because the high street is changing we will need less physical retail going forward. That would already have looked in a couple of years’ time, before coronavirus, more like possibly 50 or 60 shops and a range of other uses being deployed in the high street. We will see empty premises because not all businesses will make it through. I can’t put a number on that, but that trend was happening anyway and will be vastly accelerated by the impact of coronavirus.”

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