The ‘Feel Safe at NH’ scheme, which is designed to “preserve the safety of travellers and employees”, will be progressively implemented in its 364 hotels and includes a new set of procedures into 10 lines of action in response to the needs of travellers in the “new social reality brought about by Covid-19”.
Some changes in the measures include an upgrade in cleaning and sanitation protocols, digital solutions, social distancing measures, water purification and air quality protocols as well as health and safety protocols for employees.
Online check-in and check-out will be introduced as a new measure alongside an instant communication channel speak to staff and a mobile platform through which guests will be able to access all the hotel’s information and services.
The group also announced it has “reinforced” hygiene and cleaning protocols in its hotels in line with World Health Organization guidelines, following local regulations and inspired by medical practices.
Food handling standards and serving options have been updated to minimise human contact and services such as room service, a la carte or take-away will be reinforced.
Also, NH Hotel said each of its properties will have a designated expert in the new ‘Feel Safe at NH’ operating process who will be responsible for leading the implementation of the plan, as well as the training of employees.