According to the BBC, the scammers, who had the guest’s exact booking information, called diners to confirm their card details. They then attempted to use the data to purchase items from high street retailer Argos.
The Ritz is now investigating the “potential data breach” and has also informed the Information Commissioner’s Office. The BBC said it is still unclear how the scammers were able to obtain the information.
The news came after the hotel announced its closure for the first time in its 114 year history last Friday (27 March) due to the Covid-19 pandemic.
The new owner was advised on the sale by law firm Macfarlanes.