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Blackpool’s Big Blue Hotel is the beneficiary of a paging system that allows for immediate staff response.
Located next to the city’s iconic Pleasure Beach, the 157-room hotel had Call Systems Technology’s ‘Genesis’ paging system installed at the start of the 2011 summer season.
The Genesis system consists of 15 pagers, a telephone paging interface and a five-user PC package allowing messages to be sent from five locations. Staff members carry a pager that receives digital messages containing information about a problem and what action is needed should one arise.
Operations manager at The Big Blue Hotel Tom Kennedy said: “This (the Genesis system) has speeded up our service considerably. Previously our paging system was very basic so staff had to get to the nearest telephone to receive instructions once they were paged.”
Routine messages can be pre-programmed into the Genesis system, for example one key stroke can trigger a ‘please lift car park barrier’ message directly to the attendant on duty.
Tom concluded: “The system is very, very simple to use and it’s great for routine reminders. Every Thursday morning we test the fire alarm. At five minutes to eleven we automatically send a reminder to all pagers, so staff realise it is just a test.”
“No matter where in the hotel employees are working, as long as they are carrying their pager we can reach them. The housekeeping manager pages floor staff as soon as a guest checks out so their room can be cleaned straightaway, ready for the next occupant.
“It’s all about speeding up response times and making sure our guests have the best service possible.”
