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09:40 – 10:25 Market Insights

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Jeavon Lolay
Jeavon LolayLloyds Banking
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Dave NorthLloyds Banking
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Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
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David Anderson
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Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

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Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
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Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
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Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
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David JM OrrResident Hotels
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AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

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Home > Latest News > Tourism > Growth in small luxury hotel business, reports confirm

Growth in small luxury hotel business, reports confirm

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Small Luxury Hotels of the World (SLH) has announced that “sustained growth” has been experienced in the third quarter of 2012.

The reports have found that the niche business has a year to date revenue of $80 million which is a six per cent growth on that period in 2011. There has been a notable focus on the digital platform of the industry, too.

Reservations and bookings have seen a six per cent increase on last year’s figures also and this has been boosted by people’s ease-of-access through mobile phones and tablets, says chief executive officer of SLH Paul Kerr.

“Summer business was buoyant for us,” he said, “and I am confident that part of our success has been down to the importance we are placing on our website, social media and online business.

“Interestingly, the number of web visitors accessing the site through smart phones and iPads has doubled in 2012 YTD, from 18% in 2012 compared with 9% in 2011 showing a growing trend that the travel business must respond to.”

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