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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
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16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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Home > Latest News > Hotels > Hilton London Metropole undergoes multimillion-pound renovation
Hilton London Metropole undergoes multimillion-pound renovation

Hilton London Metropole undergoes multimillion-pound renovation

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Hilton London Metropole, the largest Hilton outside of the US, has announced a multimillion-pound refurbishment that will “radically” transform and upgrade the site and guest experience

The renovation is due to be completed by summer 2021 and will provide visitors with a “completely new and upgraded stay”. 

The 1,096 guestrooms and suites have all been renovated, designed with a contemporary and bold aesthetic that reflects different London boroughs. The venue’s four restaurants and bars will also be relaunched with new drinking and dining concepts, including an all-day British brasserie serving locally sourced ingredients, and a market-style dining outlet that celebrates London’s street food scene. 

The refurbishment will also see the opening of a state-of-the-art 200sqm (2,153sqf) fitness studio, while extensive renovations are being made to the hotel’s 35 event spaces and meeting rooms, including two dedicated hybrid meeting rooms and three ballrooms.

Hilton London Metropole also operates Hilton EventReady with CleanStay, which ensures the hotel delivers event experiences that are “clean, flexible, safe and socially responsible”.  

The hotel has also introduced upgraded Wi-Fi as well as a new Digital Key, which allows Hilton Honors members to check in and choose their room using their smartphone via the Hilton Honors app.  

Remco Norden, area general manager said: “Our ambitious multimillion pound renovation will maintain Hilton London Metropole as Europe’s leading conference and events hotel. The refurbishment will radically transform every element of the hotel, from our restaurants and bars to our bedrooms, suites and meeting and event spaces. 

“It will elevate the guest experience and continue to make us the venue of choice for business and leisure travellers and corporate and private events of any scale. The refurbishment celebrates London and our hotel’s wonderful history. Despite the challenges the industry has faced in 2020, our hotel has an incredibly bright future and this renovation is our opportunity to invest in it.” 

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