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Communication is key
With the fast-moving nature of events, it is critical to maintain a stream of clear communication with all relevant team members and the client in order to avoid stressful situations.
As an example, my team and I always have a morning meeting to run through actions for the day and to address any potential challenges we might be facing. We then make sure to have frequent check-ins with each other during the day, sometimes over a cup of tea, and sometimes while having a walk around the property.
We also have weekly team meetings to set out our plans and areas of priority; that way, if someone needs support, it is there for them. As a team, it’s important to be cohesive and know how to get the best of each other to ensure everything runs smoothly.
Stop multitasking
I often have to juggle lots of different priorities at once, so multitasking is unavoidable. Where possible, however, I try to block out time in my diary each day for specific tasks that need doing or client events that need focusing on. This helps to bring structure to my day and ensures everything is ticked off my list. By doing this, not only can I ensure a seamless experience for our clients, but also support my team to manage their work in an effective and efficient way.
Know when to take a break
We all have deadlines to hit, whether that is ensuring a proposal is sent to a client on time or getting information to a colleague before a meeting, but it is important to know when to take a break. Many of us are so focused on meeting deadlines, that sometimes we don’t notice our own personal needs.
I make sure that I schedule regular breaks, even if some of them are only a few minutes long just to get away from my computer screen. I recommend trying to get out into some of the beautiful grounds, bustling streets or quiet parks that are close to your hotel for some fresh air and to stretch your legs. If you’re pressed for time, sometimes making a round of tea for the team could also help. Even a few minutes of downtime helps me go back to my desk feeling more refreshed and able to focus on what needs doing next. I constantly encourage my team to do the same after seeing first-hand how important it is to take regular breaks for a happier, healthier and more motivated team.
Keep active
It has been proven that regular exercise and spending time outdoors can help reduce stress levels at work.
Focus on the positives
I’m fortunate enough to work in a role that I enjoy enormously. However, as with any job, there are times when things don’t go to plan. When this happens, I try to refocus on the positives and remember what it is that I love about my job. One thing that helps me is writing down my favourite things about my job and something that always makes me very proud to be a part of this team, which for me is conducting client site visits.
