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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Editor's Blog > Business Bites > Tesla, Macy’s and organic food: serious change is afoot
Tesla, Macy’s and organic food: serious change is afoot

Tesla, Macy’s and organic food: serious change is afoot

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Sometimes change is sudden and surprising, but sometimes it bubbles away under the surface for decades before making a serious impact, and in today’s roundup I have a few examples of the latter to highlight.

First, there is Tesla. The firm led by billionaire space-AI Elon Musk has long been seen by many investors as a dead end – a too-ambitious project that didn’t stand a chance in the long run against the establishment automakers.

In its 17-year history it has never turned a profit, repeatedly missed production targets, and has the highest proportion of its stock held by short-sellers (traders betting against its success) of any major company. That’s one view.

Another view is that it has had a decade’s head start in the electric vehicle (EV) space, has been quietly developing production infrastructure and car-charging networks of a truly awesome scale, and has a rockstar-businessman frontman who can do things like strap the latest model to a rocket and send it into orbit around the sun. For the initiated – that last bit is not an exaggeration.

Well, the short-sellers had a bad day yesterday, because having announced that it finally made a profit in the last quarter of 2019 (just over $100m), and expects to increase sales by a third in 2020, one analyst apparently with enough clout to move markets sent the stock soaring to unbelievable heights.

Why? He reckons the firm could be at a tipping point after which it simply streaks away from the legacy carmakers and all of its investments and patience pay off in an environment where international governments are moving to outlaw polluting cars altogether.

He specifically predicted that Tesla could by as early as 2024 attain coveted membership of that very small group of companies whose public stock is worth over a trillion dollars. That’s right – trillion, £1trn, £1,000,000,000,000.

The stock rose 40% on the strength of those comments coupled with the upbeat financial reports, and edged Musk further along the way to the biggest executive payout mechanism ever negotiated in corporate history.

When the company was facing more of an uphill struggle, he struck a deal that he will collect a $50bn bonus if the company reaches a market capitalisation (total value) of $650bn by 2028. He is well on course to do this, and it shows that a revolution might yet give him the last laugh in the face of all the philistines who thought it couldn’t be done.

Second, there is Macy’s. Everyone knows about the creeping colonisation of retail by online behemoths over the last 20 years, and while it has always felt significant, it has been a gradual change. Consumers had to change habits, from shopping on high streets physically to simply tapping a computer at home on fast delivery – old habits die hard and that was always going to take time.

But now some of the biggest names not just in British but also American retail are suddenly, violently running out of road. The language has even changed in the coverage: today the Guardian describes Macy’s as a “legacy retailer”, as though it’s one of those 1950s punch-cards that still controls parts of the London Underground’s signalling system.

The iconic American brand is closing 125 stores and axing 2,000 jobs, in what The Guardian describes as a continuation of the “radical reordering of the retail landscape”. Macy’s says it is leaving shopping centres (or malls, to use the vernacular) to focus more on ‘strip malls’ and as smaller premises.

It hopes to save $1.5bn by 2022 thanks to these measures. Sears, Toys R Us, have gone bust and JC Penney has been closing stores to stave off losses. Readers of Retail Sector will know that the UK faces similar problems as we watch the slew of terrible financial reports coming from the high street, while Amazon reports its best ever Christmas trading period. It’s not hard to see how the revolution is entering its final phase.

Finally, just a quick note on organic food. Sales of this segment of the market rose by 4.5% last year, totalling a record £2.45bn. It’s tiny in the grand scheme of the entire food and drink market, but it is significant because analysts believe it is being driven at least partially by rapid growth in the online groceries and home delivery industry.

Ocado can in some ways be seen as the Tesla of the groceries world, in that for years nobody believed it could be made to turn a profit. But a conflagration of consumer concern for the environment, for animal welfare, for personal health and their concomitant desire to avoid the shopping centres, an essentially new market has emerged.

Against that backdrop, it is perhaps unsurprising that the buying profile carries different characteristics too.

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