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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Editor's Blog > Business Bites > The whole Amazon thing is getting scary now
The whole Amazon thing is getting scary now

The whole Amazon thing is getting scary now

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The ‘growth of online retail’ is now so proverbial that the phrase itself is nearly redundant. Is anyone surprised to learn this morning that Amazon has absolutely rampaged through the Christmas retail season, while scores of well-known bricks-and-mortar retailers reported a torrid set of financial results for the same period? No, me neither.

So, let’s get down to brass tax. The behemoth’s sales rose 21% in the three months ending on New Years Eve, to $87.4bn, or about £66.5bn. Profits were in the order of $3.3bn, compared with $3bn during the same period the previous year.

A few factors are at play in the firm’s performance. Firstly, founder Jeff Bezos has been driving massive investment – billions of dollars of it – into achieving one-day delivery as the standard offer for members of Amazon Prime.

These members currently get free delivery on everything that is sold under the Prime banner, but the aim is to make everything on Amazon eligible for this benefit. Prime members also get access to the firms Prime Video streaming service, which is a competitor to Netflix, and now produces dozens of its own shows under the Amazon Originals brand.

Bezos says Prime now has 150 million members worldwide. It costs about £95 in the UK per year and $129 in the United States, so some fag-packet maths tells us that the firm is raking in something like £14bn in revenue from those members each year before shipping them a single item.

This is a quite incredible membership scheme, and must represent one of the most subscribed-to paid-for services in the history of private enterprise, surely?

Another ‘little’ factor in the success of the ‘everything store’, is that its cloud computing services division, Amazon Web Services, also grew massively, up 34% compared with the same period in 2018, to $9.9bn.

Anyway, Amazon’s stock rose a massive 10% in after-hours trading following the announcement last night, driving Bezos personal wealth some $13.2bn higher in the space of minutes.

Norton motorcycles snafu takes everyone on a wild ride

I’m going to tread carefully on this story, since it has only just broken in the Guardian and I do not have the luxury of a big legal team sitting in wait to tackle any incendiary prose issuing dangerously from my desk. But it looks as though something is up at Norton Motorcycles, the iconic British brand which has just gone into administration on Wednesday.

On the face of it, Brexit, a £300,000 tax bill and international competition have combined with, well, allegedly fraudulent use of pension funds. Apparently around 228 people had £14m of their savings invested in the firm and many had been trying to get it out for years.

It gets a little juicier, because it turns out there were government-backed loans in there, ministers like George Osborne endorsing the company back in 2015, oh and of course, long waiting lists for actual motorbikes many of which have been paid for in full.

We will leave it to the Guardian to explain the rest of the story to you. It’s their scoop after all.

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