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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > The Balmoral awarded five stars in Forbes guide
The Balmoral awarded five stars in Forbes guide

The Balmoral awarded five stars in Forbes guide

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Balmoral, a Rocco Forte hotel in Edinburgh, has been named as the first hotel in Scotland to receive a Five-Star award from the world-renowned Forbes Travel Guide.

Forbes Travel Guide, the expert in genuine Five-Star service and only global rating system for luxury hotels, spas and restaurants.

The Balmoral joins the world’s finest hotels, flying the flag for Scotland on the Five-Star award list for the first time.

A gold standard in the hospitality industry since 1958, Forbes Travel Guide’s luxury travel rating recognises the “world’s finest properties”. Anonymous inspectors check into a hotel for at least two nights, then test up to 900 objective standards with an emphasis on exceptional service.

The Balmoral’s GM, Richard Cooke, said: “Receiving this amazing accolade is an honour for my team and I. Forbes Travel Guide is undoubtedly one of the most sought-after hospitality awards in the world and an independent measurement of success.

“Every day we strive to evolve and improve by working together to create memorable experiences for our guests. We have been working towards this goal since Forbes Travel Guide arrived in Scotland and to be the first hotel in the country to be awarded Five Stars is truly humbling.”

The Balmoral was also recently awarded a AA 5 Red Star award; one Michelin star and 4 AA Rosettes for the hotel’s fine-dining restaurant, Number One.

Filip Boyen, CEO of Forbes Travel Guide, added: “We extend huge congratulations to the entire team at The Balmoral, a Rocco Forte Hotel, for achieving the first ever Forbes Travel Guide Five-Star rating in Scotland.

“It is difficult to earn a Forbes Travel Guide Star Rating, but the team demonstrated sheer excellence and dedication, delivered in a uniquely friendly manner. It’s no surprise that they achieved a perfect score in ‘Courtesy and manners’ and we’d also like to extend a nod to the housekeeping staff who are exceptional.”

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