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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Editor's Blog > It’s got to be Heathrow
It’s got to be Heathrow

It’s got to be Heathrow

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Governments have an amazing propensity to dither, and perhaps the best example of it in living memory is the to-ing and fro-ing about where to lay down a stretch of much needed tarmac.

The debate over whether to build another runway at Heathrow or Gatwick has been kicked down the road so many times one could be forgiven for thinking politicians are arguing about whether to build one at all. Decades have passed since the squabbling and hand-wringing began and spades are yet to go into the ground.

Yet the question really should be a simple one. Most people agree that there will have to be some extension to our airport capacity in the south, not only because of the huge economic benefit it will bring the UK in the coming years, but to avoid losing the business we already get through our airports to much better equipped ones on the continent.

Heathrow is by some margin the busiest in Europe, with 73.4 million passengers passing through it in 2014 alone – but it is at capacity. The runways cannot take any more planes per hour, meaning stagnation in numbers is inevitable at a time when globalisation is really getting into its stride. As China moves towards being the largest outbound tourism market in the world, we need to be able to accept another 5 million visitors a year, or Paris, Frankfurt and Istanbul – the three next-largest airports in Europe – will take them instead.

It is odd how diffident successive UK governments have been about the issue. For centuries, Britain had a reputation for getting things done: the Victorians would scoff out how indecisive we have been about something as essential as our gateway to the world. Can you imagine the political class hesitating about building a new port during the roaring industrial era?

Both sides try to make their case for being the ‘cleaner’ option as far as pollution is concerned but to frame the debate in terms of environmental impact is ludicrous. Over many thousands of flights a year, we’re talking about trying to accommodate the same plane numbers, so the fumes belching out over our heads are much of a muchness. Aviation is a filthy, noisy business whichever way you try to spin it.

So which side of the fence to come down on? Gatwick is a good airport but it is clumsily linked to London by a questionable train service and doesn’t have the terminal capacity we will be looking for 20 years hence – turning it into a major global hub will require re-imagining an airport that has always played second fiddle the Heathrow. The latter is already a serious piece of infrastructure and has the major advantage of being on the London Underground network – that Piccadilly line train journey is simple and reasonably rapid.

Ultimately, this debate is about industrial progress and that’s why Heathrow should get the investment: our most significant transport asset is full to bursting and it needs the breathing room. If a company has too many people for the office building, it gets a bigger office building. The issue is about business and how best to conduct it, the work will be insanely expensive and the jewel in the crown is the wisest place to do it.

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