Advice
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Nov- 2018 -2 November
How to open a new hotel
Q: When the refurb is finished in just over six weeks, I’ll be launching my brand new first hotel. Whilst…
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Oct- 2018 -31 October
How to bridge the online and offline world for guests
The world of hospitality is all about making the right connections with guests. From the booking of a room, to…
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30 October
How to deal with the competition
Q: Our hotel is in an area of outstanding natural beauty and we get a lot of tourists; we opted…
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30 October
Should hoteliers employ ex-offenders?
Recruiting qualified, experienced personnel is an ongoing challenge for many hotel businesses and competition for well-qualified employees can be fierce.…
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24 October
3 hotel management software features your team probably isn’t using but should be
Often, the users of property management software are more than comfortable with the tasks that they complete every day. But…
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12 October
The inestimable value of accolades
Over the years I’ve heard lots of hoteliers say that awards don’t matter very much; that they’d rather have happy…
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11 October
How to outwit the OTAs
Boasting large marketing teams, recognisable brands and sizeable budgets, Online Travel Agencies (OTAs) occupy 73% of the organic search results…
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8 October
Captive audience syndrome
Those of us engaged in marketing independent hotels spend a huge amount of time and money enticing people to go…
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3 October
How to deal with a false fire alarm
The latest fire figures record 22,200 fires in buildings that were not dwellings. The majority of these occurred in shops,…
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2 October
Providing live music in your hotel
Music has been present within hospitality for time immemorial. From the lute player in the medieval tavern to the DJ…
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