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09:40 – 10:25 Market Insights

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10:25 – 11:10 Operations

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Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
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David Anderson
David AndersonAimbridge EMEA
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The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
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Caroline Gregory
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Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

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The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
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Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

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15:55 – 16:40 People & Culture

People First

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Home > Latest News > People > JLL appoints EMEA head of operator selection
JLL appoints EMEA head of operator selection

JLL appoints EMEA head of operator selection

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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JLL has strengthened its EMEA Hotels Capital Market’s team by appointing Heidi Schmidtke as its new head of operator selection in its EMEA Hotels and Hospitality business.

In her new role, Schmidtke will lead a dedicated team and establish JLL’s EMEA Hotels and Hospitality business line as a “first mover” in the industry to launch an Operator Selection platform. 

This service will enable clients to unlock value from hotel and hospitality assets within their portfolios and for new projects. JLL said the selection of the best suitable operating partner and the negotiation of competitive contractual terms will “enhance the profitability of the client, increase the liquidity for the assets and align stakeholders behind investment objectives”.

Schmidtke has a “significant” record with more than 15 years of experience in the hospitality and capital markets business. She holds the position of managing director of Hotels and Hospitality at JLL. 

In her new role, she will connect an expanding team of hotel industry professionals at JLL who will draw on their ability to facilitate the next phase of growth for the business in this priority market. She will continue to report to William Duffey, head of EMEA Hotels Capital Markets.

Duffey said: “We are delighted to welcome Heidi to her new role as EMEA Head of Operator Selection. 

“Her in-depth market knowledge, long-standing connections, and strong understanding of the themes shaping the sector make her a valuable asset to our team, particularly at a time as we aim to establish our Operator Selection platform with global knowledge and local reach, ensuring one voice to all stakeholders.”

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