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Interstate Hotels and Resorts has appointed a new director of Operations and Quality as it looks to expand its Operations Team.
Malcolm Allan, who is currently general manager at the AC Hotel by Marriot Hotel in Belfast, has been promoted to the role and with 30 years hotel experience. The group said he is “looking forward to taking his next step on the career ladder”.
Allan, who started his career in hotels as a trainee manager in hotels straight from college, has worked his way up through a number of management roles within the hotels he has worked in and eventually became a general manager in 2005.
He has worked across brands including Holiday Inn, Marriott, Accor and Hilton and joined Interstate in 2018 as general manager within the UK and European portfolio before joining the AC Marriott in Belfast.
He said: “I’m thrilled to have been appointed to this role as part of the expansion of the Operations Team at Interstate. Interstate is adding a team of four directors of Operations and Quality, to further strengthen our operational capabilities and support our regional operations team.
“It is great to be taking a step up at a time when the company is putting a real focus on investing in operational excellence, building additional capabilities to oversee Operations and Quality in our hotels across Europe. I’m really looking forward to adding value for all our stakeholders.”
David Anderson, divisional president, Interstate Hotels and Resorts, added: “We are thrilled to have appointed Malcolm to this key role in our Operations Team. He will play an important part in driving performance and returns to the owner and ensuring that the quality of experience our customers receive is second to none.
“Malcolm is a prime example of how we work as a business to develop our General Manager talent and his experience enables him to continue this by developing a strong support mechanism for our current general managers. This team will be focused on delivering quality, guest metric improvement and the highest operational standards, delivering higher returns for owners.”
