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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Appointments > Crowne Plaza Glasgow appoints new GM
Crowne Plaza Glasgow appoints new GM
Mark Gallagher

Crowne Plaza Glasgow appoints new GM

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Mark Gallagher has been appointed general manager at the Crowne Plaza Glasgow, a 283-bedroom hotel operated by Valor Hospitality Europe.

Gallagher brings almost 25 years of experience in the hospitality sector to the position, having previously managed hotels in both Glasgow and London as well as working in a central operations role.

As the former head of the Glasgow Hotelier’s Association, he is a prominent industry figure in the region having also been part of Team Glasgow’s successful bid for the 2014 Commonwealth Games.

Crowne Plaza Glasgow offers conference space for up to 800 people, as well as on-site spa and fitness facilities. The hotel benefits from its connections to the city centre and Glasgow Airport.

Gallagher said: “Valor Hospitality Europe has a tremendous reputation in the industry for embracing the brands they operate, and this contributed to my decision to join the team. Crowne Plaza Glasgow has always been one of my favourite hotels, and its proximity to the SEC Campus provides new challenges and opportunities.

“I’ll be ensuring that we focus on our guests, our people and our brand, whilst sticking to Valor’s values and belief in ‘doing the simple things brilliantly’.”

Brian McCarthy, managing director at Valor Hospitality Europe, added: “Mark is well-known in Glasgow’s hotel sector and his widespread expertise and connections are a hugely valuable asset to both the Crowne Plaza and Valor teams.

“It’s important that we retain and attract the very best team members for our hotels as I’m a firm believer that talent attracts talent, and under Mark’s leadership, I have no doubt that the Crowne Plaza Glasgow will continue to go from strength to strength.”

Valor Hospitality Europe currently manages 17 hotels across the UK including hotels under brands including Hilton, IHG and Marriott.

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