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The Landmark London hotel has been crowned the ‘highest scoring newcomer’ at the Hospitality Assured Awards.
The hotel’s commitment to its own exacting ‘Standard Operating Procedures’ – “to provide the best possible standard of customer service” – ensured the luxury hotel received the highest score by a Hospitality Assured ‘newcomer’.
Comprehensive staff training programmes run by the company were additionally deemed as a “key contributing factor to the high standards observed”.
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer-facing businesses. It encourages businesses to look at their own operation from the customer’s perspective to ascertain where improvements can be made.
Andrew Batchelor, general manager of The Landmark London, said: “We are thrilled and proud to have been awarded ‘best newcomer’ by Hospitality Assured. Providing the best customer service possible has always been our number one priority and we are delighted to hear that we are meeting the Institute of Hospitality’s standards.
“Not one to rest on our laurels we shall continue working hard to provide excellence in customer service, delivering ‘memorable moments’ for our guests and striving to become ‘world class’ throughout all aspects of The Landmark London.”
