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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
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16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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Home > Latest News > Brands > CitizenM secures 5-star GRESB rating for second year in a row
CitizenM secures 5-star GRESB rating for second year in a row

CitizenM secures 5-star GRESB rating for second year in a row

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Hotel and lifestyle brand CitizenM has received a five-star GRESB rating for the second consecutive year, and been named a “sector leader” for sustainability for real estate development.

GRESB, an ESG benchmarking group for real estate portfolios, said it recognised CitizenM for its sustainability leadership, demonstrating the brand’s continued commitment to ESG transparency and improved performance. 

Each year, GRESB assesses and benchmarks the ESG performance of assets worldwide. Its Sector Leader Awards recognises real estate and infrastructure companies, funds and assets that have demonstrated “outstanding” leadership in sustainability each year. 

CitizenM participated in the Real Estate Assessment this year, obtaining Global Non-listed Sector Leader – Hotel. This marks the fifth year CitizenM has taken part in the GRESB assessment, and the second consecutive year it has achieved the five-star rating for standing investments.  

​The sector leader recognition and five-star award reportedly demonstrates CitizenM’s ongoing commitment to its wider ESG strategy. Since the first hotel opened in 2008, CitizenM said it has “been on a mission to bring affordable luxury, green buildings and a conscious approach to travel in the world’s most exciting cities”.  

The hotel group added that by taking part in the GRESB assessment, it can align with ESG standards and grow as a “positive, sustainable brand” whilst benchmarking itself against leaders in the real estate industry.  ​​​

Klaas van Lookeren Campagne, CEO at CitizenM, said: “2021 was a year of ESG acceleration, decision-making and achievements at citizenM. We are focused on engaging with conscious travellers and setting big goals for the future​. We invested in data, and asked third-party auditors to review, challenge and assure our energy, emissions and water performance. We are proud to be recognised with these results – a true testament to our ongoing dedication to putting ESG at the heart of our business strategy.” ​

Sebastien Roussotte, CEO of GRESB, added: “GRESB Sector Leaders are the top-performing organisations leading the way to a net-zero future and pulling the industry forward. We applaud this year’s Sector Leaders for their commitment, leadership and dedication to ESG and sustainability.

​“ESG reporting is now more important than ever before. In order to achieve the Paris Agreement goals and move closer to a net-zero future, transparency and accountability are key. Through GRESB participation, organisations are making a significant contribution to creating a more sustainable future for all.”

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