‘More important than ever’: Clermont Hotel Group on the benefits of hospitality training

Heather Harris, HR Director at Clermont Hotel Group, told Hotel Owner about the importance of investing in training and how this led to the creation of the group’s first training programme, The Academy

Can you tell us more about The Academy? How does it work? Is it open to everyone or, if there is a selection process, how does it work?

We have a dedicated space within The Tower hotel, which comprises a high-spec classroom and mock reception area, to provide a base for face-to-face learning, as well as an online app-based platform – Flow. The online platform – Flow – shows a list of ‘recommended for you’ courses – depending on the employee’s job role, and based on courses that other people in that role have completed.

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