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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Master Innholders relaunches development programme for junior hoteliers 
Master Innholders relaunches development programme for junior hoteliers 

Master Innholders relaunches development programme for junior hoteliers 

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Junior hoteliers will be able to partake in a six-month online training programme to develop and improve their management skills through the newly relaunched Master Innholders Developing Additional Skills (MIDAS) programme.

Created by Dr Hilary Cooke at the Merlin Consultancy in partnership with the Master Innholders, the programme offers hoteliers structured learning across four modules with six different key areas of hotel management.

Throughout the course, hoteliers will learn how to:

  • Set clear objectives for themselves and their teams
  • Create effective action plans
  • Effectively delegate and allocate work
  • Manage resources
  • Utilise motivation theories to maximise performance
  • Maximise engagement within their teams

The programmes will be held several times throughout the year, with the first cohort beginning 26 September. The deadline to apply for the first cohort is 10 September, and the course will last six months, ending on 25 March.

Upon completion of the course and two assignments, hoteliers will receive an ILM Award in Leadership and Management at Level 3, as well as a MIDAS Certificate in Managing Team Performance from The Master Innholders.

Dr. Hilary Cooke PhD FIH MI, principal owner of Merlin Consultancy, said: “When looking at the current landscape in terms of training opportunities for hoteliers, we quickly noticed there was little in terms of entry-level qualifications.

“We wanted to create a programme for hoteliers that had no barriers to entry to allow those still in the early stages of their hospitality career a clear next stepping stone in their career. An ILM Leadership and Management qualification is one that is industry-recognised and a fantastic way for hoteliers to showcase their skills in the industry as they continue to progress in their field.”

Dan Rose-Bristow, chairman of the Master Innholders, added: “We initially launched a version of MIDAS back in 2020 during lockdown to provide numerous online resources, workshops and webinars to support hoteliers during what was a very difficult time for everyone.

“We began looking to see what more we could do with MIDAS and how it could support those in our industry. Through our research, we found there was a strong appetite for training for those still in the early stages of their hotel career, so we took that as our inspiration to help launch the new MIDAS to help support with this.”

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