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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
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16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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Home > Latest News > Hotels > Feathers Hotel secures AA Rosette
Feathers Hotel secures AA Rosette

Feathers Hotel secures AA Rosette

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Feathers Hotel in Ludlow, Shropshire, has been recognised for its culinary offering and rewarded with a AA Rosette.

Under the leadership of new head chef, Darren Shaw, the hotel’s Plume@Feathers restaurant has been “making great strides to move forwards” from the struggles the hotel faced since re-opening after lockdown and issues hospitality in general faced with recruitment.

It said the AA Rosette the hotel has now been awarded recognises the restaurant is achieving standards that “stand out in the local area”.

Shaw created a seasonal menu that includes dishes such as Chalk Stream Trout with vegetable Biriyani, onion bhaji and sour mango chutney to vegetarian options such as Lasagne Napoletana with garlic toast and dressed leaves.

Since Crest Hotels took over the property it has invested in excess of £2.5m to re-position the 42-bedroom property, which includes being proud to serve Starbucks to the front of the hotel, an aesthetic makeover to public areas, rooms and the function suites, as well as complete new plumbing throughout.

Shaw said: “Since joining the hotel, I have been determined to get back our reputation, to put the hotel and restaurant back on the map for all the right reasons and to attract the best culinary talent back to the fold at The Feathers Hotel. I am delighted to say that we have achieved this. We collectively strive for excellence in the kitchen and to have been acknowledged by the AA in this way is a huge honour and testament to the hard work and dedication of the brigade.

“Our team never fails to impress me with their creativity and passion and to achieve this for the restaurant really is testimony to the commitment we make to preparing classic dishes using the very best local produce.”

Jason Hiley, Crest Hotels MD, said: “What a coup! To have an AA Rosette at the Feathers hotel has been a dream since Darren and his new team joined us and I am extremely proud that they have achieved this. It’s fair to say that the hospitality industry has been on a roller coaster of a journey since lockdown and we have been no exception. We’ve faced each of the challenges head on but throughout, we’ve always wanted to retain our focus on quality and luxury for both guests and diners. This award recognises that we are doing just that.”

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