Employees across three AccorHotels brands, Ibis Styles Dale Street, Novotel Liverpool Central and Pullman Liverpool, were recognised with awards celebrating their contribution to the hospitality sector.
The judges award was also given as a joint prize to both the welfare and culture committee at the Pullman Liverpool and the wellbeing team at Novotel Liverpool Central, in recognition of their cultural transformation programme.
The initiative was designed to empower staff to go off script to provide “service from the heart”, encouraging them to use their emotional intelligence to provide spontaneous gestures that create memorable moments for guests.
The judges said: “The two winners, who showed such passion and dedication to the initiative and who share the same vision and brand have absolutely grasped what this industry needs to do across the board, to encourage people into the industry.”
Thomas Dubaere, COO of AccorHotels Northern Europe, added: “It is fantastic that these awards recognise the contribution, enthusiasm and hard work of individuals and teams. We are incredibly proud of the winners from our three hotel brands. They work tirelessly to deliver the high level of service our guests have come to expect and are all brilliant ambassadors for AccorHotels.”
The awards were presented at The Titanic Hotel in Liverpool on Friday 2 November.