Adagio appoints director of OPS, IT, digital, purchasing and transformation

Adagio has announced the appointment of Marie-Isabelle Gruson to its executive committee as director of operations projects and services (OPS), IT digital, purchasing, and transformation.

Having been with Adagio since the brand’s creation, Gruson brings 25 years of operational experience and knowledge of on-the-ground realities. She will leverage this expertise to drive the company’s transformation forward.

After studying tourism and hospitality at the École Internationale Tunon in Lille, she began her career in 1993 in the independent hotel sector, where she rose through the ranks starting as a receptionist. In 1999, she joined the Pierre and Vacances Group as general manager of a property that would later become the Aparthotel Adagio Original Paris Montmartre.

Until 2006, she managed openings, rebrandings, and was involved in the real estate project for what is now the Aparthotel Adagio Original Paris Tour Eiffel. In 2006, she joined the head office, where she has played a key role in bringing the Adagio brand to life and supporting its growth, while consistently maintaining close ties with on-site operational teams. 

Since December 2023, in her role within operations management, she has created and developed the operational projects and services (OPS) department, whose mission is to support employees in their daily tasks, helping them to better deliver on the brand’s promise to customers across the entire network.

In addition to her current responsibilities, she will oversee transformation projects. To do so, she will rely on the community of experts leading these initiatives within Adagio’s business units. 

Regarding her appointment, Gruson said: “Aparthotels are both fascinating and inspiring. Adagio is a brand I’m deeply attached to — both for its DNA and for the dedicated teams who bring it to life every day. Since the launch of our strategic plan, we’ve taken a real turn, driven by a strong, collective ambition: to continuously enhance the customer experience while making everyday life easier for our teams. 

“In my new role, I will continue to serve as a bridge between the field and the company’s key projects, with a focus on bringing tangible results, structure, meaning, and agility. Being part of the Executive Committee is a meaningful sign of trust that deeply moves me and strengthens my commitment to the brand.” 

Xavier Desaulles, CEO of Adagio, added: “We are incredibly fortunate to have someone like Marie-Isabelle Gruson on our team. Marie-Isabelle understands the realities of the job like no one else, and I am confident she will make a unique contribution to the ambitious transformation that Adagio is undertaking.”