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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Editor's Blog > Business Bites > The furloughs and loans are useless to small businesses
The furloughs and loans are useless to small businesses

The furloughs and loans are useless to small businesses

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The small business community has been watching with great hope to see if the government will introduce measures that are useful for them to survive this period. Alas, those announced are absolutely useless for small companies, which make up an extremely significant portion of the UK economy.

Coronavirus Business Interruption Loans require companies to take on huge debt that will only cripple and drive them into bankruptcy later on, because in a much diminished economy it will be ten times harder to service a loan. Not to mention it necessitates telling the bank manager your business is in distress.

Furlough measures require small firms to have cash reserves now to pay staff in the hope of a rebate for the wages later. Most small companies, if they are laying people off, do so because there is no cash in the kitty left to pay them. You propose to have small companies eat into precious cashflow on the promise that at some undefined point in the future the wages will be repayable. 

Moreover, the furlough measures require the staff not to work during the period, meaning there can be no productivity from their desks during this time, and no benefiting from the eventual ramping back up of economic activity at the other end, as it overlaps with a still paralysing but gradually alleviating lack of cashflow. 

It’s true that for an airline or large business the furlough device amounts to a bit of bookkeeping, as they can afford to pay the wages out of cash or existing debt facilities and then leave it on the books as a credit due to be covered by government. No problem.

But for a small company, it is much more attractive to simply lay everyone off, sit on the existing sales ledger to keep indispensable suppliers up to date and wait it out in hope till the other side of the curve. The furlough designation makes it so small firms are legally bound to pay the wages now, and having foregone redundancy from their arsenal of protective action, they will be prevented from enacting other cash-preserving headcount measures if the economic situation deteriorates further. 

The risks attached to the two ‘assistance’ policies brought forward by the government are therefore so severe as to be untouchable. 

What is needed is for the government simply to pay the wages of those whose jobs are deemed at risk, with no special requirements. That would cost no more than what the government already proposes, it allows those staff to keep working, and it reduces the potential for the lockdown-related temporary redundancies to become permanent. 

The alternative is everyone is laid off anyway: no small business in their right mind will pay furlough wages out of dwindling cashflow and wait to hear from HMRC on a rebate. They would all rather divest.

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