Wendy Stevens, who works at DoubleTree by Hilton, Cadbury House in Congresbury village won the company’s ‘Spirit of Care Award’, beating 78,000 other staff across 20 countries.
Having worked at the hotel since 1995, Wendy has established a reputation as being the best in the business, particularly with companies and business people that use the award-winning venue for their meetings and conferences.
Commenting on why she won the award, hotel manager Colin Badcock said: “It’s the little things that guests always remember and Wendy always goes the extra mile to ensure everyone’s visit is just right.
“Wendy ensures all our guests enjoy best-in-class service at all times and we realise this approach helps build lasting relationships. This is reflected in the fact that many ask specifically for Wendy when they return.
Wendy’s people skills are one of the reasons she is so revered and a main reason she beat thousands of other colleagues to the award, with Colin adding: “She excels in making people feel at home through a skilful blend of interpersonal and technical skills and is always ready with a smile.
“It’s justified that she has been recognised as a true leader who shows extraordinary service and commitment to not only our guests but to her team mates.”
The commitment to excellent service doesn’t stop and start at the clock-in machine either. Wendy often runs errands for guests in her own time and provides her mobile number for all-hours enquires.
Wendy said: “I’m delighted to have been presented this award. I thoroughly enjoy working at DoubleTree by Hilton, Cadbury House and to get this accolade is just a bonus really.
“Working in the hospitality sector it’s important that the service we provide is of the highest standard and I always ensure the customers I serve are looked after to the best of my ability.”