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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
Companies Joining Us
Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking
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Please contact Michael Northcott, Editor and Event Director, at mjn@mulberrymedia.co.uk.
Canary Technologies: The #1 AI-powered guest management system. Trusted by 20,000+ hotels, Canary streamlines operations via contactless check-in, AI guest messaging, and secure transactions that reduce chargebacks by 90%.
Hop Software: A cloud-based Property Management System (PMS) built to reduce hotel expenses and drive direct bookings via commission-free engines. It simplifies complex operations for properties of all sizes at a fraction of legacy costs.
HBD Partners: Industry specialists in hospitality recruitment with 30 years of expertise. HBD focuses on sourcing elite talent and interim leadership to help leisure and travel firms achieve their impact goals.
Home > Features > SPONSORED: The Experience Economy
SPONSORED: The Experience Economy

SPONSORED: The Experience Economy

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

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Many business owners worry about targeting the younger audience, tech savvy ‘millennials’ with time to spare and a hunger for experiences. ACT Studios have been advising and delivering for clients in the hospitality industry on just that.
Ensuring they market the experience of their properties, using innovative and expert marketing packages comprising expert photography, 3D virtual reality experiences, and aerial location video capture. Brands understand today that just featuring a competitive rack rate is simply not enough.

Core to positioning your offering online is great photography. Capturing not just the space that guests will be occupying but covering the lifestyle of being there. As well as capturing the rooms, which we do beautifully, we look to identify signature images. Possibly a feature piece of furniture which when coupled with fresh cut flowers captures the character of a location or it could be a signature view.

The imagery captures the imagination of your potential guests and encourages them to really engage.

The killer marketing blow is then a fully immersive 3D virtual tour and interactive walk-through which can also be combined with bespoke online floorplans and layouts. These visuals will allow guests to examine the space in rich dynamic detail. Guests will feel what it is like to lounge in the bar and explore their suite. We have delivered and maintain over 1100 virtual tours for clients. Some 900 of which are for clients in the hospitality industry. We understand how to present hospitality spaces and deeply engage potential guests. Results show that incorporating these experiences into your web journey can increase dwell time by over 400%. Giving your potential guest an incredibly attractive picture of what staying with you holds.

As a nice and rather quaint example, we were asked to help market a tiny beach hut. The hut was new to the market and with the right digital assets and marketing it very efficiently sold out for 2018. We enjoy providing experiences for diverse hospitality venues and have now been asked to shoot luxury complexes and hotels through to ocean-going super yachts and even luxury tree houses.

“Bookings taken for 100% utilisation. A definite case of quality imagery, we’d rarely shared anything as popular on Social Media.”
James Norton, Marketing Director, Toad Hall.

Virtual reality tours can be created with minimal disruption and straightforward to install into your web journey. Regarding the 3D virtual reality experiences, ACT Studios utilise the latest technology platform by Matterport and help clients with each step of the process. We have only the best photographic artists to ensure that what we capture is the experience of being there. This is after all the experience economy.

In addition, if you occupy an advantageous location then combining beautifully edited aerial photography can really portray the benefits and the experience of staying with you.

Some of our clients have incorporated their marketing assets into their guest management process. Ensuring spaces are available online to any support staff with telephone access to guests, empowering telephone conversations and enabling staff to talk knowledgeably about the areas available to their guests.

ACT Studios was founded in 2015 and is a professional imaging company serving business clients in the hospitality industry and holidaymakers, nationwide in the UK and Wales. 

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