Register to get 3 free articles
Register to unlock the article and receive our free newsletter. Join 26,000 other hotel leaders and stay in the know.
Want unlimited access? View Plans
Already have an account? Sign in
The Suffolk Hotel Folk group has announced it has opened a new training and development centre at Thorpeness for the group’s team to gain a wealth of knowledge and basic skills needed for their roles.
Additionally, Sophie Jeffrey has been appointed as a new Training and Development manager to create and run the centre.
The centre will deliver ongoing training opportunities and support for current and new employees via a training platform with a portfolio of online modules for compliance training. It will reportedly enable colleagues to progress within their roles through apprenticeships, a chef academy, and a calendar of training workshops to suit all roles.
Facilities at the centre will include a bedroom, restaurant, kitchen and the central training room, which will include all hotel IT systems and procedures, health and safety, communication skills, restaurant and housekeeping training, and a barista machine to learn how to make the perfect cup of coffee.
The centre will provide a space for hotel managers to bring their team to hold meetings and deliver hotel training.
The Suffolk Hotel Folk group said the training and development centre is “believed to be the first of its type” in East Anglia and it will provide a “safe and welcoming” space for colleagues.
Jeffrey said: “My aim is to create a positive culture for learning, to drive skills and develop careers to ensure we provide outstanding customer service, exceeding all our guests’ expectations.”
The Hotel Folk currently has six individual hotels spread across Suffolk’s coast and country, including a spa, golf course and a wedding and entertainment centre.
