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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Quick Guides > How To: Select an air conditioning supplier for your hotel
How To: Select an air conditioning supplier for your hotel

How To: Select an air conditioning supplier for your hotel

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Thinking of getting a new air-conditioning system installed in your hotel? Here are our top tips:

Evaluate Your Needs:

Before you start looking for an air conditioning supplier, you need to evaluate your hotel’s cooling needs. For instance, you need to consider the size of your property, the number of rooms, and the types of spaces that need to be cooled, such as guest rooms, common areas, and restaurants. If you have a large hotel with multiple floors and a variety of spaces that require cooling, you may need a more comprehensive air conditioning system. In contrast, if you have a smaller hotel with fewer rooms and limited common areas, you may only require a basic air conditioning system.

Look for Experience and Expertise:

When choosing an air conditioning supplier for your hotel, look for one with experience and expertise in the industry. For example, you can choose an air conditioning supplier that has a proven track record of delivering high-quality products and services to hotels. It would help if you looked for an experienced supplier with the expertise to design, install, and maintain air conditioning systems for hotels.

Consider Energy Efficiency:

Energy efficiency is a crucial factor to consider when selecting an air conditioning supplier. An energy-efficient system will help you reduce your hotel’s energy costs and environmental footprint. For example, you can look for systems that are ENERGY STAR certified and have high SEER ratings. Suppose you want to improve your hotel’s sustainability initiatives and reduce operating costs, choosing an energy-efficient air conditioning system is an excellent place to start.

Check for Service and Support:

When selecting an air conditioning supplier, you should consider their service and support offerings. It’s essential to choose a supplier that provides reliable ongoing maintenance and repair services, as well as emergency support in case of equipment failure. For example, you may want to look for a supplier that offers a 24/7 emergency service, so you can ensure that any unexpected issues with your air conditioning system can be resolved quickly.

Evaluate Pricing and Financing Options:

Pricing and financing are significant factors to consider when selecting an air conditioning supplier. The total cost of ownership should be evaluated, including the cost of installation, maintenance, and repair over the lifespan of the system. Choose a supplier that offers competitive pricing and financing options that fit your budget and cash flow needs. For example, you can opt for a supplier that offers flexible payment options or financing arrangements that allow you to spread the cost of your air conditioning system over time.

Read Reviews and References:

Before choosing an air conditioning supplier, it’s essential to read online reviews and ask for references from other hotel owners and operators. Look for feedback on the supplier’s products, services, and customer support, and choose a supplier with a positive reputation. For example, you can visit online review platforms and hotel industry forums to learn more about air conditioning suppliers that have been used by other hotel operators.

Look for Customisation:

It’s crucial to choose an air conditioning supplier that can customize air conditioning systems to meet your hotel’s unique needs. The supplier should be able to design systems that integrate with your hotel’s existing infrastructure and can be customized to provide optimal comfort and energy efficiency. For example, if you have a historic hotel with unique architecture and design features, you may need a customized air conditioning system that can blend seamlessly into your hotel’s aesthetic while providing efficient cooling.

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