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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Quick Guides > The Ultimate Guide to Launching a Successful Hotel Business in 2023
The Ultimate Guide to Launching a Successful Hotel Business in 2023
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The Ultimate Guide to Launching a Successful Hotel Business in 2023

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

In today’s thriving hospitality industry, launching a successful hotel business can be both rewarding and profitable. With the right approach, dedication, and market research, you can create a flourishing business that attracts guests from around the world. In this comprehensive guide, we’ll cover the crucial steps to start your hotel business journey and achieve success.

1. Conduct Thorough Market Research

Before launching your hotel business, it’s essential to conduct in-depth market research. Understand your target audience, competitors, and potential locations to determine the best strategy for your hotel.

Identify Your Target Audience

Understanding your target audience is crucial for shaping your hotel’s services, amenities, and marketing efforts. Consider demographics, travel habits, and preferences to tailor your offerings.

Analyze Your Competitors

Study your competitors to identify gaps in the market and opportunities for differentiation. Analyze their strengths, weaknesses, and unique selling points to develop a competitive edge.

Choose the Ideal Location

Select a location that suits your target audience and offers the potential for high occupancy rates. Consider factors like proximity to attractions, transportation, and local amenities.

2. Develop a Solid Business Plan

A well-structured business plan is vital for securing funding and guiding your hotel’s growth. Include detailed financial projections, marketing strategies, and a comprehensive outline of your hotel’s offerings.

Financial Projections

Estimate your hotel’s costs, revenue, and potential profit. Include startup expenses, operational costs, and projected revenue to create a clear financial roadmap.

Marketing Strategies

Outline your marketing strategies to attract and retain guests. Consider digital marketing, social media, and content marketing to build your brand and drive bookings.

Hotel Offerings and Services

Detail your hotel’s offerings, including room types, amenities, and additional services. Describe how these will cater to your target audience and set your hotel apart from competitors.

3. Secure Funding and Licensing

Obtain the necessary funding and licenses to launch your hotel business legally and smoothly.

Funding Options

Explore various funding options, such as loans, investors, or crowdfunding, to secure the capital needed for your hotel’s launch.

Obtain Licenses and Permits

Research and apply for the required licenses and permits for your hotel, including local, state, and federal regulations. This may include building permits, liquor licenses, and health department permits.

4. Design and Construct Your Hotel

Work with architects, interior designers, and contractors to create a visually appealing and functional hotel that meets your target audience’s expectations.

Architectural Design

Collaborate with architects to develop a design that maximizes space and reflects your hotel’s brand identity.

Interior Design

Consult with interior designers to create comfortable and stylish spaces that enhance guest experiences.

Construction and Renovation

Hire reputable contractors to ensure your hotel is constructed or renovated to meet safety standards and align with your design vision.

5. Assemble Your Dream Team

Hire experienced and passionate staff who will deliver exceptional service and contribute to your hotel’s success.

Key Positions

Recruit for critical roles, including general manager, front desk staff, housekeeping, and maintenance, to ensure smooth operations.

Staff Training

Invest in staff training to ensure your team is well-versed in your hotel’s policies, procedures, and brand values.

6. Implement a Comprehensive Marketing Strategy

Develop and execute a well-rounded marketing strategy to generate awareness, attract guests, and boost bookings.

Build a User-Friendly Website

Create an easy-to-navigate website that showcases your hotel’s offerings, highlights its unique features, and allows for seamless online bookings.

Utilize Social Media

Engage with potential guests on social media platforms like Instagram, Facebook, and Twitter. Share captivating content, promotions, and real-time updates to foster interest and build your brand’s online presence.

Optimize for SEO

Optimize your website for search engines using relevant keywords, quality content, and proper meta tags. This will improve your website’s visibility and increase organic traffic.

Leverage Online Travel Agencies (OTAs)

Collaborate with OTAs like Booking.com and Expedia to reach a wider audience and increase bookings. Ensure your hotel’s information is accurate and up-to-date across all platforms.

Encourage Reviews and Testimonials

Positive reviews and testimonials can significantly impact your hotel’s reputation. Encourage guests to share their experiences on platforms like TripAdvisor and Google Reviews to help build credibility and trust.

7. Prepare for Your Grand Opening

Plan a memorable grand opening event to generate buzz and start your hotel business on a high note.

Plan the Event

Organize an event that showcases your hotel’s unique offerings and appeals to your target audience. Consider offering tours, live entertainment, and refreshments to create a memorable experience.

Invite Local Influencers and Media

Invite local influencers, media representatives, and prominent community members to attend your grand opening. Their presence can help create excitement and generate valuable publicity.

Promote the Grand Opening

Utilize your marketing channels, including social media, email campaigns, and press releases, to spread the word about your grand opening and encourage attendance.

8. Continuously Improve and Adapt

Monitor your hotel’s performance, gather feedback, and make necessary adjustments to ensure continued success and growth.

Track Key Performance Indicators (KPIs)

Monitor KPIs like occupancy rates, average daily rates, and revenue per available room (RevPAR) to assess your hotel’s performance and make informed decisions.

Gather Guest Feedback

Collect feedback from guests to identify areas for improvement and implement changes that enhance their experience.

Stay Updated on Industry Trends

Keep an eye on emerging trends and changes within the hospitality industry to adapt and innovate, ensuring your hotel remains competitive.

In conclusion, launching a successful hotel business requires thorough research, planning, and dedication. By following this comprehensive guide, you can establish a strong foundation for your hotel’s growth and long-term success in the competitive hospitality industry.

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