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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Features > How UK hotels can enhance their wellness offerings
How UK hotels can enhance their wellness offerings

How UK hotels can enhance their wellness offerings

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

In recent years, wellness tourism has emerged as a significant trend, with travellers increasingly seeking accommodations that offer more than just a place to sleep. Guests want to experience environments that promote relaxation, rejuvenation, and overall well-being. 

Here are some tips on how UK hotels can build strategies to create a holistic wellness experience for their guests, including traditional spas, innovative wellness packages, fitness activities, and more.

The role of spas in wellness tourism

Spas have long been synonymous with relaxation and luxury. For UK hotels, investing in a high-quality spa can be the cornerstone of their wellness offerings. 

A well-designed spa should offer a range of treatments, from massages and facials to hydrotherapy and aromatherapy. These treatments not only help guests unwind but also address specific health concerns such as muscle tension, skin issues, and stress.

However, to stand out, hotels must go beyond the basics. Incorporating elements like traditional Ayurvedic treatments, hot stone therapy, and even cutting-edge technologies like cryotherapy can provide unique selling points. 

Additionally, employing skilled therapists who can tailor treatments to individual needs will enhance the overall guest experience, ensuring that each visit feels personalised and special.

Comprehensive wellness packages

While spas are essential, comprehensive wellness packages can take a hotel’s offerings to the next level. These packages should be designed to provide a holistic approach to well-being, addressing physical, mental, and emotional health. 

For instance, a weekend wellness retreat could include yoga and meditation sessions, nutritional consultations, and workshops on stress management.

One innovative idea is to offer digital detox packages. In our hyper-connected world, many people are seeking ways to unplug and reset. 

Hotels can create environments free from digital distractions, encouraging guests to focus on mindfulness and real-world interactions. These packages could include activities like nature walks, art therapy, and journaling workshops, providing a much-needed break from the constant barrage of digital information.

Fitness activities and classes

Incorporating fitness activities is another way for UK hotels to enhance their wellness offerings. On-site gyms are a staple, but to truly differentiate themselves, hotels can offer a variety of fitness classes. 

Spin classes, for example, are extremely popular and can be a high-energy way to start the day. Other options include Pilates, yoga, Zumba, and even dance classes.

For guests who prefer outdoor activities, hotels can offer guided hikes, cycling tours, and running clubs. These not only promote physical fitness but also allow guests to explore the local area in a more personalised way. 

Partnerships with local fitness instructors and personal trainers can add a professional touch to these offerings, ensuring that guests receive high-quality guidance and support.

Nutritional offerings

Nutrition plays a crucial role in overall wellness. UK hotels can enhance their wellness appeal by offering healthy, gourmet dining options. 

This goes beyond simply having a few healthy items on the menu. Hotels should consider working with nutritionists and dieticians to create balanced meals that cater to various dietary needs, including vegan, vegetarian, gluten-free, and keto options.

Juice bars and smoothie stations can be valuable additions, providing guests with quick, healthy options that are both good and nutritious. 

Moreover, hosting cooking classes and nutrition workshops can empower guests to take what they’ve learned back home, extending the benefits of their stay.

Mental and emotional wellbeing

Addressing mental and emotional wellbeing is an integral part of a holistic wellness strategy. UK hotels can offer services and activities that promote mental health, such as mindfulness and meditation sessions. 

Dedicated meditation rooms or quiet zones can provide spaces for guests to retreat and recharge. Art therapy, music therapy, and even pet therapy are innovative ways to enhance emotional well-being. 

For example, some hotels have started offering “puppy yoga” classes, where guests can practise yoga in the company of playful puppies, which has been shown to reduce stress and increase happiness.

Nature has also a profound impact on wellbeing, and UK hotels can leverage their natural surroundings to enhance their wellness offerings. 

Hotels located in scenic areas can offer outdoor wellness activities such as forest bathing, bird watching, and gardening workshops. Even urban hotels can create rooftop gardens or green spaces where guests can relax and connect with nature.

Sleep enhancement programmes

Quality sleep is fundamental to well-being, yet many travellers struggle with sleep issues. UK hotels can offer sleep enhancement programmes designed to help guests achieve restorative sleep. 

These programmes could include sleep-inducing aromatherapy, blackout curtains, high-quality mattresses, and pillow menus that allow guests to choose the perfect pillow for their needs.

Some hotels are even exploring the use of sleep technology, such as smart beds that adjust to guests’ movements and preferences, and apps that offer guided sleep meditations.

Community and connection

Lastly, fostering a sense of community and connection can greatly enhance the wellness experience. UK hotels can host social events such as communal dinners, group fitness classes, and wellness retreats

These events provide opportunities for guests to connect with like-minded individuals, share experiences, and build relationships, all of which contribute to a sense of belonging and emotional well-being.

UK hotels have a wealth of opportunities to enhance their wellness offerings and attract wellness-conscious travellers. From incorporating fitness activities to leveraging nature and enhancing sleep quality, hotels can create a holistic wellness experience that sets them apart in the competitive hospitality industry.

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