Register to get 3 free articles
Register to unlock the article and receive our free newsletter. Join 26,000 other hotel leaders and stay in the know.
Want unlimited access? View Plans
Already have an account? Sign in
The Royal Yacht Britannia and its sister ship, the luxury floating hotel Fingal, have announced the appointment of Ross McLean as the new director of hospitality, who will lead their guest experiences in Edinburgh’s Port of Leith.
In his new role, McLean will lead a crew of over 100 hospitality professionals and deliver “the highest levels of service” across both ships.
Originally from Scotland, McLean brings over 19 years of global hospitality management experience to the role.
Most recently, he was the general manager of operations at Millbrook Resort in Queenstown, New Zealand, which is one of the Southern Hemisphere’s premier golf resorts.
Having started his career in the restaurant side of hospitality, McLean was named ‘Young Restaurateur of the Year’ and was a HIT Scotland ‘Art of Leadership’ scholar.
McLean said: “It’s a real honour to build on my 10 years leading the Millbrook Resort in New Zealand by taking on this key role with Britannia and Fingal – two such unique venues with strong heritage and stories to tell. I look forward to creating even greater synergies between the UK’s top tourist attraction and our luxury floating hotel.”
Chief executive, Franck Bruyère, said: “I’m delighted to announce Ross’ well-deserved appointment, which will strengthen our leadership team across our two iconic ships. Ross will be key to delivering operational excellence and maintaining what has made us great over the years.
“With our former chief executive, Bob Downie, retiring, we have big shoes to fill, but I feel with Ross joining the crew, I have a strong team of leaders in place to navigate the next chapters for both ships.”
