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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > The Grand, York reopens spa after £2.8m refurbishment
The Grand, York reopens spa after £2.8m refurbishment

The Grand, York reopens spa after £2.8m refurbishment

In this episode we speak to Philip Lassman, managing director UK&I at Numa. Philip spoke about the lessons learned from his time at Hilton, IHG and Accor, and how his early roles have shaped his leadership approach, the rise of aparthotels and why guests are increasingly seeking flexible and locally connected stays, how Native by Numa sites root themselves in their local neighbourhoods, and Philip’s plans for growing the Numa brand.

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The Grand, York has opened SubRosa, a new spa created following a £2.8m refurbishment of the hotel’s basement vaults. The venue offers an expanded range of treatments and facilities as part of what the hotel described as a significant upgrade to its wellness offer.

The spa features marocMaroc rituals inspired by Moroccan traditions, including hammam and rasul treatments that use argan oil and amber. SubRosa is also the first spa in the North of England to introduce experiences by SeaBody, a biotech brand whose marine-based products are used in facial treatments. An Immersive Sunlight Experience has been added to support relaxation.

New facilities include a Tirol hot sauna, Himalayan salt sauna, Salt and Light Therapy room, herbal steam room, herbal lounge, large hydrotherapy pool, foot spas and a relaxation room.

Three treatment packages are available: Rosa, a full-day experience with a 60-minute treatment, day access and a rasul ritual for two; Alba, a half-day option that includes a 50-minute treatment, spa access and lunch; and Radix, an evening package offering spa access, dinner and a glass of Champagne.

Emma Sorby, spa director, said: “After a six-month refurbishment, we are delighted to now be open. SubRosa doesn’t just offer spa treatments, it delivers thoughtfully curated wellness experiences for each guest, across mind and body, blending globally respected traditions with scientifically advanced products.”

Alongside the spa, The Grand has launched a new SubRosa restaurant serving dishes influenced by Japanese, Vietnamese, Thai and Korean cooking. The menu includes chicken katsu, shoyu pork belly ramen, tempura tiger prawns and vegetable bao buns.

Adam Dyke, general manager, added: “SubRosa is an incredibly exciting new chapter of The Grand’s story. The significant investment has delivered a spa unlike anywhere else in the city.”

SubRosa is now open to day visitors and hotel guests, with bookings available for treatments, packages and dining.

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