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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > Pierhouse Hotel to reopen cafe amid refurbishment 
Pierhouse Hotel to reopen cafe amid refurbishment 

Pierhouse Hotel to reopen cafe amid refurbishment 

In this episode we speak to Philip Lassman, managing director UK&I at Numa. Philip spoke about the lessons learned from his time at Hilton, IHG and Accor, and how his early roles have shaped his leadership approach, the rise of aparthotels and why guests are increasingly seeking flexible and locally connected stays, how Native by Numa sites root themselves in their local neighbourhoods, and Philip’s plans for growing the Numa brand.

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A new cafe overlooking Castle Stalker and Loch Linnhe is set to open in early 2026 after Pierhouse Hotel at Port Appin took over the refurbishment of the former Castle Stalker View Cafe.The venue, located on the A828 between Ballachulish and Connel, closed in April 2025 following the departure of its previous tenant. The closure ended more than two decades of service and resulted in the loss of local jobs.

The Pierhouse team now plans to complete a winter refurbishment and reopen the site before Easter. The cafe will include indoor and outdoor seating with views across Loch Linnhe, Castle Stalker, Sgeir Bhuidhe Lighthouse and the islands of Mull and Lismore towards the Ardnamurchan peninsula.

The year-round operation is expected to support 10 full-time and part-time hospitality and retail roles. The daytime menu will feature home baking, seasonal soup and sandwiches, alongside hot and chilled drinks. A small shop will stock Scottish and local products.

General manager Fiona McLean said the new site would continue to serve both residents and visitors travelling the Argyll coast by car, foot, cycle or kayak, including those using National Route 78 of the Caledonian Way.

McLean said: “It’s a privilege to be leading the revival of this iconic Argyll coast venue and ensuring its continuation as a local community and tourism asset. The cafe has been an integral part of Argyll’s tourism offering for more than 20 years, so we’re committed to preserving its legacy, while enhancing the experience for both locals and visitors.

“With its uninterrupted panoramic views over Loch Linnhe and Castle Stalker, we hope that our new look cafe will quickly become one of Scotland’s most popular food and drink destinations.”

She added: “We’re already developing a daytime menu for visitors and the local community seven days a week with a focus on classic home baking and local, seasonal produce. A small shop will also offer a choice of authentic Scottish and local products, and some store cupboard essentials.”

She noted that diners seeking an a la carte seafood menu could visit the restaurant at the nearby Pierhouse Hotel in Port Appin, which serves langoustines, mussels, lobsters and oysters sourced from Loch Linnhe, Loch Etive and Loch Creran.

The Pierhouse Hotel, around two miles from the new site, is known for its seafood restaurant and has been recognised with three silver stars, two AA rosettes and a listing in the Michelin Guide for Great Britain and Ireland. The hotel is also home to Scotland’s chef of the year and romantic restaurant of the year 2025.

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