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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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PR Leadership TeamCustard Comm.
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Home > Latest News > Appointments > Bovey Castle appoints Claire Randall as new general manager
Bovey Castle appoints Claire Randall as new general manager

Bovey Castle appoints Claire Randall as new general manager

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Bovey Castle, a Devon hotel owned by the Eden Hotel Collection, has appointed Claire Randall as its new general manager.

Randall, who has over 30 years of experience in the luxury hotel industry, will begin her new role as of January 2020. 

She previously spent time as managing director at five-star site Lucknam Park, near Bath, before her role as general manager of the Idle Rocks and St. Mawes Hotel in Cornwall

Randall also held management positions at the Hyde Park Hotel in Knightsbridge and Mandarin Oriental in Hong Kong. In addition to this, she worked as a Michelin Guide restaurant and hotel inspector for six years.

Mark Chambers, managing director of the Eden Hotel Collection, said: “Claire brings superb experience to the role of General Manager at Bovey Castle. We are delighted to welcome Claire on board to further enhance and shape the hotel’s future development and success.”

Randall added: “I am absolutely thrilled to be joining Bovey Castle in Dartmoor – one of the UK’s most iconic luxury country house hotels – which provides a wide range of experiences to guests coupled with hospitality of the highest quality.”

The five-star hotel, located in Dartmoor National Park, has won numerous awards since it was acquired by the Eden Hotel Collection in 2014. Among these were the five AA stars awarded for exceptional hospitality in 2017. 

The Bovey Castle is the flagship site for the hotel group. Set amongst 275 acres of countryside, the hotel has 60 bedrooms and 22 lodges. Its restaurant, led by head chef Mark Budd, previously won 3 AA rosettes for culinary excellence. 

The hotel also features a spa and swimming pool, jacuzzi and treatment rooms, as well as its own deer park and 18-hole championship golf course. Guests can partake in falconry, archery, cider and sloe gin-making and 4×4 off-road driving.

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