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Oct- 2019 -22 OctoberAdvice
Will voice search change how hotels find customers?
This is a statistic I see reported quite a lot, but as with many things it has morphed with each…
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14 OctoberAdvice
Three top tips for successful hotel training programs
Today, many industries spend billions of dollars on training and development (T&D) to achieve better quality service and ultimately, higher…
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14 OctoberFeatures
Operating models – what’s the best way to run a hotel?
At a hotel session panel on 19 September 2019 hosted by Howard Kennedy, one of the major hotel law firms,…
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4 OctoberAdvice
The Good Work Plan and what it means for hoteliers
The world we live in is changing and as it does the law needs to keep up, and in some…
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Sep- 2019 -25 SeptemberAdvice
What constitutes workplace bullying, harassment and discrimination?
For hotel owners, it is often difficult to know what constitutes bullying, harassment or discrimination. Many behaviours, actions or even…
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23 SeptemberFeatures
AN INSPECTOR CALLS – Deborah Heather on innovation and imagination
When you define the word innovation, most people instantly focus on things being new; new ideas, boundary breaking techniques, market…
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20 SeptemberAdvice
MARKETING MATTERS – Discounted FIT rates
It’s that time of year where my tour operator clients are finishing off their 2020 pricing (and in some cases…
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18 SeptemberAdvice
Warning signs your business is getting into trouble
Most of the time, the way you run your business may not be the direct cause of this, as it…
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17 SeptemberFeatures
Checking in: Hotels need to support employee positive mental health
Hotels are places we come to get away from it all and relax. Places we can leave everything else behind,…
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9 SeptemberAdvice
The future of ‘Instagrammable’ hospitality: what next for traditional hotels?
Guests want to show their friends and family that they are staying somewhere which is authentic, unique and exclusive through…
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