Advice
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Sep- 2019 -17 September
Voice technology and improving the guest experience
Being able to meaningfully interact with technology might have one time been nothing more than a dream, but the reality…
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16 September
Why cybersecurity is the foundation to excellent guest experience
In the race to deliver the best experience in the hospitality industry a key differentiator between hotels in recent years…
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13 September
Owning the Customer
OK, let’s make this nice and clear from the start and set the scene properly. I don’t intend to bash…
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9 September
The future of ‘Instagrammable’ hospitality: what next for traditional hotels?
Guests want to show their friends and family that they are staying somewhere which is authentic, unique and exclusive through…
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9 September
The blockchain challenge: how should hotels respond?
As with most innovations, there is a “hot mess” phase while bugs get worked out, infrastructure and protocols are developed…
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Aug- 2019 -29 August
How to avoid painful integration projects when acquiring new hotels
While the plethora of mega mergers, smaller mergers and niche groupings conspiring to make consolidation the new norm in the…
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20 August
Are group bookings good business?
Over the years I’ve worked in revenue management, I’ve frequently heard the following when it came to group business discussions:…
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14 August
Getting your hotel found on Google: what can hoteliers do?
In years gone by hotels depended on word of mouth, walk in trade, press coverage and even the Yellow Pages…
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5 August
The overarching impact of guest feedback technology
Guest feedback can often feel like the end-point of a guest’s journey, the culmination of an experience. But it doesn’t…
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Jul- 2019 -30 July
Hotel marketing tips that drive real revenue
How much revenue does your hotel drive through social media? If the answer is very little, your strategy is falling…
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