Advice
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Oct- 2019 -14 October
Three top tips for successful hotel training programs
Today, many industries spend billions of dollars on training and development (T&D) to achieve better quality service and ultimately, higher…
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11 October
Technology is killing the hotel industry: It’s time you saved it.
People stay in hotels for any number of reasons. They may be on a business trip, on holiday, visiting friends…
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4 October
The Good Work Plan and what it means for hoteliers
The world we live in is changing and as it does the law needs to keep up, and in some…
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Sep- 2019 -30 September
The power of package bookings for hotels
Hotels are always looking for new ways to drive demand – and packages have been a solid vehicle to do…
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25 September
What constitutes workplace bullying, harassment and discrimination?
For hotel owners, it is often difficult to know what constitutes bullying, harassment or discrimination. Many behaviours, actions or even…
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24 September
Airbnb offers millennials control – to compete, hotels have to look for marginal gains in surprising places
The UK hotel industry remains buoyant and highly competitive, with 15,000 new rooms opening in 2018, according to Knight Frank.…
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20 September
MARKETING MATTERS – Discounted FIT rates
It’s that time of year where my tour operator clients are finishing off their 2020 pricing (and in some cases…
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18 September
Warning signs your business is getting into trouble
Most of the time, the way you run your business may not be the direct cause of this, as it…
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18 September
Growing shares: how to make your hotel an Insta-hit
If you’ve dabbled in social media in a personal capacity, it’s likely you will have experienced the elation of people…
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17 September
How hoteliers can use data to win the online battle for customers
Smart use of digital data is one of the key tools that digitally advanced brands use today to get ahead…
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