Advice
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May- 2019 -21 May
How to develop your staff
The soul and lifeblood of our hotels is not in the cool design or the latest technology that smooths the…
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20 May
How hoteliers can capitalise on the silver pound
According to the Office for National Statistics, the UK population is the biggest it has ever been, and is on…
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20 May
Should your hotel be inclusive or exclusive?
Inclusive or exclusive? We operate our boutique hotel and restaurant in a competitive region and we’re always looking for things…
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17 May
The rise of monster ‘cardboard cookie cutter’ hotels
The landscape in the western world is dotted with so many bland, cheaply built, ‘cardboard’ big brand hotels that many…
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15 May
How to ensure your hotel has the right values
Take a look at this list of corporate values: Communication. Respect. Integrity. Excellence. They sound pretty good, don’t they? Strong,…
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13 May
How do hotels cultivate customer loyalty?
When it comes to making purchasing decisions, consumers nowadays have more options than ever. Almost every product and service comes…
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10 May
The impact of supply on demand
Have you ever watched The Antiques Roadshow on BBC 1? If you have, you’ll have noticed how things that are…
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8 May
Five-step risk assessment checklist
1. Identify fire hazards How could a fire start and what could burn? Keep sources of ignition and fuel apart.…
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7 May
What hoteliers need to know about implementing Property Management Systems
A property management system (PMS) can revolutionise the way your hotel runs – if you choose the right platform, that…
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Apr- 2019 -26 April
How hotels can provide better security for guests and staff
No matter what kind of hotel you run, from huge multi-storey properties to tiny B&Bs and guesthouses, it is important…
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